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Consumer experience of emergency accommodation 2017

2017 Consumer survey report

The Northern and Western Homelessness Networks are deeply concerned about the lack of appropriate emergency accommodation options. We wanted to know whether many of the options that we are forced to access for consumers are as bad as we think. We also wanted to find out what good quality emergency accommodation would look like and what consumers would like us to prioritise in terms of emergency accommodation.

So the 2017 consumer survey focussed solely on consumers' experiences of emergency accommodation - both government funded and private options. 

Attached is the report of the 2017 consumer survey.  The survey results were devastating.  In response to this feedback the Networks' wrote the "Crisis in Crisis" report and spent much of 2019 advocating about the appalling lack of appropriate emergency accommodation options. 

North and West LASNs Consumer Survey 2017: Consumer experience of emergency accommodation

This is the 6th Northern and Western LASN survey of consumers. Over 1,100 consumer have taken part in these surveys to date.

The 2017 consumer survey focussed solely on consumer experience of emergency accommodation.

Attached is a summary of the findings from the 2017 survey.  

Response to 2017 consumer survey

Attached are the notes of the 2017 consumer forum, responding to the 2017 consumer feedback on emergency accommodation options.

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