Case management guidelines

Case management resource kit

Homelessness services are funded to work within a strengths based, consumer focussed case management framework.

The documents below were written when homelessness services were funded through the Supported Accommodation Assistance Program. Despite the age of these documents, they still provide a useful overview of the case management approach within homelessness services.

Case management is defined as a collaborative, consumer focussed approach. It is aimed at empowering and effectively working with consumers to meet individual need. 

The Kit outlines the eight core elements of case management practice in homelessness services:

• Entry/screening
• Assessment
• Planning
• Direct service
• Coordination
• Monitoring and Review
• Exit planning, case closure and follow up
• Evaluation

Case management resource kit Part 2: Practising case management

This is the second part of the case management resource kit for homelessness services: Practising case management. 

Case management resource kit Part 3: Case management in an outreach context

The following document outlines case management practice in an outreach based setting. 

Case management resource kit Part 4: Case management in a women's refuge

The following document provides an outline of case management practice in a women's refuge. 

Case management resource kit Part 5: Case management in a youth refuge

This document provides a guide to applying the case management framework in a youth refuge. 

Case management resource kit Part 6: Case management in transitional housing

The following documents provides a guide to a case management approach to supporting individuals/households in transitional housing.

Case management resource kit Part 7: Case management in a day centre

The following document provides an example of a case management approach in a day centre for single adults.

Case management resource kit Part 8: Example policy and procedure guide

The following document provides an example policies and procedures for homelessness services.  Agency policy and procedures now need to be in line with requirements set out in the service's Funding and Service Agrement (FASA) with the Department of Health and Human Services (DHHS). The FASA lists the relevant legislation, guidelines and DHHS Standards that agencies must comply with.  

Case management resource guide for Indigenous Services

The following document is a case management resource guide for Aboriginal services.

Case management resource guide: Resource list

This last component of the Case Management Resource Guide lists all the resources used to inform the Kit.