IF YOU ARE EXPERIENCING OR AT RISK OF HOMELESSNESS
VISIT OR CALL A LOCAL HOMELESSNESS ACCESS POINT SERVICE
Access to most homelessness resources in Melbourne's north and west is coordinated by access point services. Anyone seeking homelessness assistance will initially present to/call one of the access point services for an appointment/interview.
Contact details for the access point services are provided below. You can find more information about the role of access point services here.
You can download a list of Access Points in the North and West below and a list of access point services around the State.
There are 5 specific Access Point Services in the North and West regions as well as 2 Statewide Access Point services for young people (Frontyard) and women (Women's Housing Ltd).
VincentCare Victoria Glenroy
Phone: (03) 9304 0100 (9am to 5pm Mon to Fri)
Appointments are allocated at 9am daily and can be made via phone call or drop in
Appointments are in person or via phone based on discretion
Address: 175 Glenroy Road, Glenroy
Western Metro Homelessness Service - Salvation Army
Phone: (03) 9313 4700 (9am to 5pm Mon to Fri)
Covers: Brimbank and Melton.
Call at 9.00 am for a phone based assessment
On site appointments are allocated on a daily basis
Address: 34 Devonshire Rd, Sunshine
Haven Home Safe Housing Service in Preston
Phone: 1300 428 364 or 9479 0700 (9am to 5pm Mon to Fri)
Doors open from 10am until 5pm (Mon to Fri)
Address: 52/56 Mary Street, Preston
Unison Housing
Seddon Phone (03) 9689 2777: Werribee (03) 9216 0300 (9am to 5pm Mon to Fri)
Or email iap@unison.org.au
Covers: Melbourne, Moonee Valley, Maribyrnong, Hobsons Bay and Wyndham
Address: 112/122 Victoria St, Seddon
Launch Housing in Collingwood
Phone: 1800 048 325 or 9288 9611 (9am to 5pm Mon to Fri)
Address: 68 Oxford Street, Collingwood
Frontyard Melbourne Youth Support Service for young people under 25 in the city.
Phone: (03) 9977 0077 (9am to 8pm Mon to Fri and 10am to 6pm Sat and Sun)
Address: 19 King Street, Melbourne
Women's Housing Ltd
Phone: (03) 9412 6868 (9am to 3pm Mon to Fri)
Statewide women's only access point
Accessed via phone or email (reception@womenshousing.com.au)
The 1800 number - 1800 825 955
AFTER HOURS, OR IF YOU DON'T KNOW WHERE THE CLOSEST HOMELESSNESS ACCESS POINT SERVICE IS CALL 1800 825 955.
(IMP: This number is not a free call from all mobile networks but you can ask for a call back.)
If you are experiencing homelessness or worried that you might be soon, you can call 1800 825 955 and talk to an Initial Assessment and Planning staff member about your situation.
This call is free from landlines and from most mobiles (not from some of the smaller mobile providers).
When you call this number you will be connected to the nearest Homelessness Access Point Service.
Alternatively, you can download the Acccess Point By Suburb list below to find the direct number for the closest Access Point to where you are.