Access to most homelessness resources in Melbourne's north and west is coordinated by access point services. Anyone seeking homelessness assistance will initially present to/call one of the access point services for an appointment/interview.
Contact details for the access point services are provided below. You can find more information about the role of access point services here.
You can download a list of Access Points in the North and West below and a list of access point services around the State.
There are 5 specific Access Point Services in the North and West regions as well as 2 Statewide Access Point services for young people (Frontyard) and women (Women's Housing Ltd).
Appointments are allocated at 9am daily and can be made via phone call or drop in
Appointments are in person or via phone based on discretion
Address: 175 Glenroy Road, Glenroy
Covers: Brimbank and Melton.
Call at 9.00 am for a phone based assessment
On site appointments are allocated on a daily basis
Address: 34 Devonshire Rd, Sunshine
Doors open from 10am until 5pm (Mon to Fri)
Address: 52/56 Mary Street, Preston
Or email firstname.lastname@example.org
Covers: Melbourne, Moonee Valley, Maribyrnong, Hobsons Bay and Wyndham
Address: 112/122 Victoria St, Seddon
Address: 68 Oxford Street, Collingwood
Address: 19 King Street, Melbourne
Statewide women's only access point
Accessed via phone or email (email@example.com)
(IMP: This number is not a free call from all mobile networks but you can ask for a call back.)
If you are experiencing homelessness or worried that you might be soon, you can call 1800 825 955 and talk to an Initial Assessment and Planning staff member about your situation.
This call is free from landlines and from most mobiles (not from some of the smaller mobile providers).
When you call this number you will be connected to the nearest Homelessness Access Point Service.
Alternatively, you can download the Acccess Point By Suburb list below to find the direct number for the closest Access Point to where you are.